Fill out the Qualification Questions form. Here, you’ll need to click the “Yes” or “No” checkbox for each of the following questions:
Is this an employee/employer complaint?
Is this a discrimination or civil rights complaint?
Does your complaint allege a criminal act?
Is this a business with a complaint for collections purposes with another business?
Is this complaint in litigation?
Is this complaint based solely on dissatisfaction with a price?
Is this complaint about a purchase you wish you never made?
Are solely seeking an apology from the business?
Are you filing this complaint for BBB information only?
STEP 5 – Click Proceed to Complaint Form. You can also click Clear & Start Over to begin filling out the form again.
STEP 6 – Click Proceed. If you want to change the language of the following forms, you must first click the “Select Language” bar in the top left corner of the screen and then click your preferred language.
STEP 7 – Fill out the complaint form. This will differ from person to person based on one’s personal information and the nature of one’s complaint, but be sure to be as thorough as possible when filling out this form. You should include all of the following:
The problem you’re encountering
The steps you took to resolve the problem
The issues you ran into while attempting to resolve the problem
Any potential solutions and/or suggestions you can think of
STEP 8 – Scroll down and click Submit Complaint.
STEP 9 – Wait for an email to arrive. Facebook operates on West Coast time, so expect your email to arrive accordingly within three to five business days.
Method 3 – Submitting an Appeal for a Disabled Account
STEP 1 – Open the Disabled Facebook Account page. If your account hasn’t been disabled (or isn’t currently disabled), you won’t be able to submit an appeal.
STEP 2 – Click the “submit an appeal” link. This is toward the bottom of the page’s paragraph next to the “If you think your account was disabled by mistake” line.
STEP 3 – Type in your Facebook email address. You can also use a phone number here.
STEP 4 – Type in your full name. Make sure the name listed here directly matches the name on your account.
STEP 5 – Click Choose Files. You’ll also need to upload a picture of an ID–be it a driver’s license, a permit, or a passport photo.
If you don’t have a picture of your ID available, take one now and send it to yourself via email so you can download it to your desktop.
STEP 6 – Click on a file location. For example, you might click Desktop here.
STEP 7 – Click your ID picture. This will upload it to the Facebook form.
STEP 8 – Type details into the “Additional Info” box. This is the space in which you can justify the reactivation of your account. Consider including details like the following:
Why your account shouldn’t have been deactivated
Why you want your account to be reactivated
Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
STEP 9Click Send. Doing so will send your form to Facebook for review. Please note that you may not receive a response for several days.
If you don’t receive a response within a week, try resubmitting your form.
Method 4 – Recovering Your Password
STEP 1 – Open the Facebook website.
STEP 2 – Click “Forgot Account?”. This option is beneath the “Password” field in the top right corner of your screen.
STEP 3 – Type in your name, email address, or phone number. Make sure you can access whichever platform you choose to go with.
STEP 4 – Hit Enter.
STEP 5 – Click Continue.
STEP 6 – Check your chosen medium of communication for a code. For example, if you listed your phone number, you should get a text with a code.
If you choose email, check your Spam folder.
STEP 7 – Type your code into the “Enter Code” field.
STEP 8 – Click Continue.
STEP 9 – Click Continue again. You can also choose to log out of your account on all devices if you think your account has been maliciously appropriated.
STEP 10 – Type in a new password.
STEP 11 – Click Continue. Your password has successfully been reset across all Facebook platforms (e.g., mobile and desktop alike).